Terms and Conditions for Soulful Whispers
Effective Date: 01/01/2025
1. Introduction
Welcome to Soulful Whispers (the “Website”). These Terms and Conditions (“Terms”) govern your use of the Website and the services provided through it, including tarot readings, spiritual guidance, and related content (“Services”). By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue using the Website.
2. Services Provided
Soulful Whispers provides tarot readings and spiritual guidance, including but not limited to written readings, video calls, and chat sessions. These Services are intended for personal and entertainment purposes only and should not be construed as professional advice in any legal, medical, financial, or psychological matters.
3. Booking an Appointment
• To book an appointment for a tarot reading, you must complete the booking process on the Website. During the booking process, you will be asked to provide personal information such as your name, contact details, and payment information. By submitting this information, you consent to the collection, use, and storage of your personal information as outlined in these Terms and our Privacy Policy.
• You agree to provide accurate and complete information when booking your appointment. Failure to do so may result in cancellation or delay of your session.
4. Use of WhatsApp for Video Calls and Chats
• Video Calls and Chats: Tarot readings or consultations may be conducted via WhatsApp video calls or text chats. By requesting or accepting a session through WhatsApp, you consent to communicate with the reader via this platform.
• Consent: You must have an active WhatsApp account and an internet connection capable of supporting video calls or chat messages. You are responsible for ensuring the quality of your connection during the session.
• Privacy and Security: While we prioritize confidentiality and privacy in all services, please be aware that WhatsApp is a third-party service and may not guarantee the level of security you expect. We do not store your conversations unless explicitly agreed upon, but we cannot be held responsible for the security of information exchanged on WhatsApp.
• Recording of Sessions: Video calls or chats will not be recorded unless specifically agreed upon beforehand. Any recordings made will be for personal use only, and you must not share, reproduce, or distribute the recordings without permission.
• Technical Issues: We are not responsible for any technical difficulties during the session, such as poor connection, audio/video problems, or any disruptions resulting from your internet or WhatsApp service. If a session is interrupted due to technical difficulties, we will make reasonable efforts to reschedule the session or offer a partial refund as appropriate.
5. Personal Information and Data Storage
• Collection of Information: By booking a session, you consent to the collection of your personal information, including your name, email address, phone number, and payment information. This data is used solely for the purpose of processing your booking and providing the requested Services.
• Storage of Personal Information: We store personal information in accordance with our Privacy Policy. This information is retained for the duration necessary to fulfill the Services you requested or as required by law. You can request to update or delete your information by contacting us.
• Third-Party Payment Processors: Payments for services are processed through third-party payment processors. We do not store or have access to your credit card information, as payments are securely handled by these third-party providers.
6. Payment Terms
• All fees for tarot readings and other Services are clearly stated at the time of booking. You agree to pay the applicable fees before your session. Payment is due in full at the time of booking unless otherwise stated.
• We accept various forms of payment, including credit/debit cards and other payment methods as listed on the Website.
• Refunds or rescheduling of appointments are subject to our Refund Policy (see below).
7. No Guarantees or Predictions
• Tarot readings are interpretive and subjective. We do not guarantee the accuracy of the readings or the outcomes of any advice given. Any decisions made based on the readings are your responsibility. Tarot readings should not be used as a substitute for professional advice or guidance.
8. Confidentiality
• All information you share during a reading, whether through written communication, video calls, or chats, will be treated with confidentiality. However, you acknowledge that communication through WhatsApp is subject to the security measures of a third-party service, and we cannot guarantee complete confidentiality.
9. User Conduct
By using the Website and Services, you agree not to:
• Engage in abusive or disruptive behavior during sessions;
• Impersonate others or misrepresent your identity;
• Use offensive, harmful, or illegal content during consultations, chats, or video calls;
• Record or share sessions without prior consent.
10. Limitation of Liability
To the fullest extent permitted by law, Soulful Whispers will not be liable for any damages arising from your use of the Website or Services. This includes indirect, incidental, special, consequential, or punitive damages, or any loss of data, business, or profit.
11. Refunds and Cancellations
• Cancellations: You may cancel your appointment at least 6 hours in advance for a full refund. Cancellations made within 6 hours of the scheduled session may result in a partial refund or no refund at all, depending on the circumstances.
•Rescheduling: If you need to reschedule, please notify us as soon as possible. Appointments can be rescheduled at least 12 hours in advance of the scheduled session.
Refunds are not available under any circumstances after the scheduled appointment. Refunds will not be issued for missed appointments.